Shipping Policy

Shipping Policy

Shipping and Delivery Information

Please allow 10-14 business days for orders to be processed and shipped.

Processing times may increase during holidays and other peak times.

To protect our customers, we are unable to change the shipping address provided at checkout.

Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment’s tracking information. Customers are responsible for monitoring the delivery of their shipment once an order has left our warehouse.

Shipping Rates are non-refundable.

We are unable to combine separate orders into a single shipment.

Shipping and Costs

Shipping is free until further notice.
Please allow 7-10 business days for your order to be processed and shipped.

Failed Delivery or Returned to Sender

If your package cannot be delivered to the given shipping address due to incorrect or incomplete shipping address and/or phone number, the package will be returned to us at your expense.

If you are absent upon all delivery attempts, your package will be returned to us at your expense.

If you refuse receipt of your package, the package will be returned to us at your expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.

JNK is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.

Damaged/Opened Box

If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us here.

Lost Packages

JNK is not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels. 

Return Policy

Return & Exchange Policy

Standard Return Policy

All returns must be submitted within 14 business days of receiving your item(s).

To be eligible for return, all items must be returned in their original packaging, clean, unworn and in sale-able condition.

The item must be new, not worn, unaltered and free of any odours or fragrances.

If an item does not meet this criteria, it will be denied and sent back to the customer at their expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.

Return Instructions

For items eligible for return, please submit a request through your JNK account within 14 business days of receiving the item(s).

If you've placed your order as a guest, create an account using the same email address you checked out with. You can also use our online self-service tool to request a return.

REQUEST A RETURN OR EXCHANGE

Once approved, please ensure that the label is used within 7 days upon receiving. Be sure to also check both documents (customs invoice & shipping label) before printing.

Please pack all items you are returning and include your original packing slip, noting the items you are returning.

Please allow 10-14 business days for all returns to be processed.